FAQ
Delivery within Bangladesh typically takes 3–7 business days for major cities (Dhaka, Chattogram) and 5–10 business days for other regions. Delivery times depend on your location and the shipping method selected at checkout. Preorder and made-to-order items require additional production time shown on the product page.
Yes, returns are accepted within 7 calendar days from delivery. Items must be unused, in original condition with tags and packaging attached. To start a return, contact support@bunoraa.com with your order details. Refunds are processed within 7–10 business days after approval to the original payment method.
Yes, many of our hand-embroidered products can be customized. You can submit a customization request through our preorder system or contact us directly with your requirements. Custom orders typically require a 30% deposit and 7–30 days production time depending on complexity.
We accept multiple payment methods including credit/debit cards (Visa, Mastercard), mobile financial services (bKash, Nagad, Rocket), bank transfers, and cash on delivery (COD) for eligible orders. All payments are processed through secure, approved channels.
Yes, cash on delivery is available for eligible orders. COD orders may require phone confirmation before dispatch. Bunoraa reserves the right to cancel high-risk or unverifiable COD orders to prevent fraud. COD refunds are processed via bank transfer or mobile financial services.
Once your order is dispatched, you will receive tracking details via SMS and email. You can also track your order through your account dashboard on our website. If you haven't received tracking information within the expected timeframe, please contact our support team.
Orders can be cancelled before dispatch. Once dispatched, cancellation requests are handled under our return procedures. To request a cancellation or change, please contact support@bunoraa.com as soon as possible with your order number.
Currently, Bunoraa ships exclusively within Bangladesh through verified courier and logistics partners. We are working on expanding our international shipping capabilities and will announce updates when available.
To preserve the embroidery and fabric quality, we recommend hand washing in cold water with mild detergent. Avoid wringing or twisting the fabric. Dry in shade away from direct sunlight. Iron on the reverse side while slightly damp. Do not bleach or dry clean unless specified on the product label.
Yes, every product on Bunoraa is handcrafted by skilled artisans across Bangladesh using traditional techniques like nakshi kantha, karchupi, and zardozi embroidery. We work directly with artisan communities to ensure authentic craftsmanship and fair compensation.
We use premium quality cotton fabrics including suti cotton, linen, and cotton blends sourced from reputable Bangladeshi mills. Our fabrics are breathable, comfortable, and pre-washed to minimize shrinkage. Each piece is carefully inspected before packaging.
Each product page includes a detailed size chart with measurements in inches. We recommend measuring yourself and comparing with the chart before ordering. If you need additional sizing guidance, our support team is happy to help. Note that hand-embroidered items may have minor variations of ±0.5 inches.
Yes, all our products are carefully packaged in elegant, eco-friendly packaging suitable for gifting. If you are ordering as a gift, you can add a gift note during checkout. We also offer special festive packaging during Eid and other celebrations at no extra cost.
Our preorder system allows you to submit custom requests for products. Simply select your requirements, receive a quote with production timeline, approve and pay a deposit (typically 30%), and track progress. Preorders are ideal for custom embroidery, bulk orders, or made-to-fit clothing.
Approved refunds are processed within 7–10 business days after approval. The settlement time depends on your payment method: card payments may take 5–7 business days, mobile financial services 1–3 business days, and bank transfers 3–5 business days. COD refunds are sent via mobile financial services or bank transfer.